If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. Sounds good for buyers. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. On the eBay DE, IE, and UK, registered business sellers must accept returns for fixed-price items (including auction items with Buy It Now and any other fixed price formats) when the category requires a return policy. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Learn more about the, We work hard to make returns smooth. But the real problem is that it superseeds any setting that we have currently set as sellers. Learn more about the item condition policy. Sie können beispielsweise angeben, wer die Rücksendekosten trägt oder dass Sie Rückgaben innerhalb eines bestimmten Zeitraums nach einem Verkauf akzeptieren. Geben Sie in die Felder unter „Gesamtbetrag der Rückerstattung“ den Erstattungsbetrag ein. Wenn ein Käufer seinen Artikel nicht erhält, hat er möglicherweise Anspruch auf eine Rückerstattung, wenn der Artikel durch den eBay-Käuferschutz abgedeckt ist. Verwenden Sie zum Navigieren in den Ergebnissen die Tabulatortaste. You would be shocked how many buyers just go away without returning an item once they realize they will have to return the item... even with me paying return shipping. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Unter „Rückerstattung senden“ können Sie angeben, dass Käufer den Artikel behalten dürfen und automatisch eine Rückerstattung erhalten, wenn der Rückerstattungsbetrag unter einem bestimmten Betrag liegt. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. Wenn keine Sendungsnummer angegeben werden kann, entscheiden wir in der Regel zugunsten des Käufers. Automatic returns acceptance process. ... Of course, if you're a buyer rather than a seller, then these concerns aren't yours—the refund policy comes to you from the seller without your being able to affect it. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. If the seller states in their return policy that they don’t accept returns, you can ask them to see if they’ll make an exception. Check the listing’s return policy before making your purchase. Kaxi’s return policy. Please Note: The Return Policy feature is being disabled from 29th April, 2013. * You’re not obligated to offer returns on the items you sell, but it’s a good way to … Use the Trading call If it doesn't, you can also find the order on eBay by logging in and looking under your account. Geben Sie hier einfach den gewünschten Betrag ein. Depending on the seller's return policy, we may put you in touch with them directly. Pack the item and ship it. You will see this in the ‘ Return policy ’ drop-down menu. Return the item in the same condition you received it in — pack it well. * You’re not obligated to offer returns on the items you sell, but it’s a good way to … A clear return policy can reassure buyers . For those rare cases when they don’t go that way, the. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. Um sich gegen Käuferschutzfälle abzusichern, empfehlen wir Artikel immer mit Sendungsverfolgung zu verschicken und die Details hochzuladen. It usually takes 3 to 5 business days for a PayPal refund to go through. For more information on international selling see our International selling policy. Als eBay-Verkäufer bitten wir Sie anzugeben, ob und unter welchen Bedingungen Sie die Rückgabe von Artikeln akzeptieren. Misuse of returns or the eBay Money Back Guarantee. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Who pays for return shipping – you or the buyer – depends on the reason they're returning the item and your return policy. Products in new condition can be returned within 15 days, and if received after, store credit will be issued. Here are some tips to help. Handling returns on eBay Can I return items that I've decided I don't want or need? eBay return policy is extremely unfair to sellers! Möchten Sie den Artikel zurückschicken, weil Sie Ihre Meinung dazu geändert haben, können Sie den Verkäufer fragen, ob er eine Rückgabe akzeptiert. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. Wenn die Rücksendekosten höher als der Wert des Artikels sind, erhält der Käufer automatisch eine Rückerstattung und darf den Artikel behalten. 4 min article. Something went wrong. Zur einfachen Verwaltung von Rückgabeanfragen können Sie Regeln für das automatische Akzeptieren von Rückgaben und das unverzügliche Senden von Rückerstattungen einrichten. Need to Return an Item? Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return … Look for the receipt you received by email from eBay for the purchase. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. eBay’s research shows that difficulty in returning items is the most common shopping barrier for buyers. How returns work. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return … You’ll be issued a packing slip and shipping label. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Wenn Sie in Ihren Rücknahmebedingungen Rückgaben akzeptieren oder wenn Sie gewerblicher Verkäufer sind, können Sie Regeln zur Automatisierung der verschiedenen Teile der Rücknahmeabwicklung einrichten. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. eBay is constantly moving towards structured data, meaning they present listings in a more organized manner in order to eliminate some of the chaos and inconsistency you often see in listings due to the freedom eBay provides by allowing html. Aus Ihren Angeboten muss klar hervorgehen, ob Sie Rückgaben akzeptieren und welche Rücknahmebedingungen gelten. ... Appeal eBay's decision about a return or missing item for sellers. Get your refund. When they do, you'll receive an email letting you know. Setting Up a Buyer-Friendly Return Policy . Most purchases on eBay are covered by eBay … My answer is almost always.... Return for refund. 2 min article; Returning Items. View cart for details. Wenn ein Käufer seinen Artikel nicht erhält, hat er möglicherweise Anspruch auf eine Rückerstattung, wenn der Artikel durch den eBay-Käuferschutz abgedeckt ist. Sie können beispielsweise angeben, wer die Rücksendekosten trägt oder dass Sie Rückgaben innerhalb eines bestimmten Zeitraums nach einem Verkauf akzeptieren. It usually takes 3 to 5 business days for a PayPal refund to go through. Es gibt, je nach Artikel, unterschiedliche Rücksendeadressen. The damage was definitely not hidden in my item description, I had photos and explained the damage. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Bitte Einzelheiten im Warenkorb ansehen. Mar 10, 2020 1:41:27 PM. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. This return policy is also smart because it mentions that watches that have been activated or opened are not eligible for return. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. Creating an eBay returns policy . It’s automatic and covers your purchase price plus original shipping on eligible purchases*. This can simplify the entire process for both you and buyers. Gewerbliche Verkäufer sind gesetzlich dazu verpflichtet Rückgaben anzubieten. Copyright © 1995-2021 eBay Inc. Alle Rechte vorbehalten. Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. You can customize other steps—like when you issue immediate refunds. You may request to return an item in the condition it was received if you change your mind. It makes it easy for a buyer to click "return" and send an item back to the seller. Es ist ein Problem aufgetreten. Get your refund. Gehen Sie hierzu wie folgt vor: Tipp What this policy features: Kaxi offers clear, simple instructions to customers. Setting Up a Buyer-Friendly Return Policy . I have a very strict no partial refund policy. Wählen Sie die entsprechenden Verkaufskategorien aus. Maybe it's just not totally you. The cost of return shipping for an item that is not as described is the seller's responsibility and, in cases where an eBay-generated return shipping label is used for the return, the cost of the return shipping label will be added to the seller's invoice. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Maybe it isn't your size. It should have the return policy on it. Sie gelten nicht für bereits eingegangene Rückgabeanfragen. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. Wählen Sie im Dropdown-Menü „Wählen Sie eine Regel aus“ die Option. The initiation of a return request must be made within the return period mentioned in the return policy. Check the seller's return policy in the listing to see who is responsible for return postage costs. Wenn Ihr Artikel beschädigt oder defekt ist, können Sie diesen selbstverständlich zurückgeben. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. Private Verkäufer müssen kein Widerrufsrecht anbieten. Click the tabs below to learn more about customizing and optimizing returns. You can offer 14-day returns in the following categories: If a buyer is returning an item within the seller's return window, the seller's return policy will indicate who pays for the return shipping label. Help with guest purchases. When a buyer doesn't receive an item. Geben Sie eine Bezeichnung für Ihre Regel ein und wählen Sie dann. Simply put, it assures potential buyers - possibly leading to increased sales -, and provides clear guidance on what to do if a return is necessary. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. For this purpose, the Buyer must log in into its eBay account and initiate a return on www.ebay.de (return request). If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. On some European sites, such as eBay Germany (DE), registered business sellers are required to accept returns. However, if there's something wrong with your item, you're entitled to return it – regardless of the seller's return policy. Long story short I sold a used hubcap for $20 on ebay. Appeal eBay's decision about a return or missing item for buyers. Es gibt ein paar einfache praktische Schritte, mit denen Sie sicherstellen können, dass ein Kauf schnell und unkompliziert verläuft. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. Follow these steps to get your refund. You may request to return an item in the condition it was received if you change your mind. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return. Auch wenn Sie „keine Rücknahme“ angeben, kann der Käufer im Rahmen des eBay-Käuferschutzes Artikel zurückgeben, wenn diese von der Beschreibung im Angebot abweichen oder wenn ein gesetzliches Widerrufsrecht besteht. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Return the item in the same condition you received it in — pack it well. For instance: I sell vintage video games and accesories. Automatic returns acceptance process. Sie hilft auch, die Kundenzufriedenheit zu erhöhen, weil die Rückgabeanfragen des Käufers unverzüglich beantwortet werden. Whatever you’re looking for, millions of items on eBay are returnable. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Handling returns on eBay Can I return items that I've decided I don't want or need? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Als eBay-Verkäufer bitten wir Sie anzugeben, ob und unter welchen Bedingungen Sie die Rückgabe von Artikeln akzeptieren. Bestimmte Rückgaben werden automatisch akzeptiert, während andere weiterhin manuell verarbeitet werden. – wird in einem neuen Fenster oder Tab geöffnet, So helfen Sie Ihrem Käufer, wenn der Artikel nicht ankommt, Tipps zur Vermeidung und Klärung von Problemen mit Käufern, Einstellungen für die Abwicklung von Rücknahmen. eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse. If you have a clear return policy, chances are that you're more successful than other sellers on eBay. eBay sellers are not required to offer a return policy, however we strongly encourage you to do so. Sie können beispielsweise Regeln für Folgendes erstellen: Die automatische Abwicklung eines Teils der Rückgaben spart nicht nur Zeit. Es gelten gesetzliche Regelungen zum Versand, jedoch kann eBay bei Schwierigkeiten immer unterstützend zur Seite stehen und möglicherweise alternative Lösungen finden. Enter your search term to display live search results. Return an item for a refund. Erstellen Sie eine Liste der Artikel, auf die die Regel angewendet werden soll. Wählen Sie die Rückgabegründe aus, bei denen diese Regel angewendet werden soll. You can find further details … eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. 4 min article; See 2 more articles; Appeal eBay's decision about a return or missing item for sellers. We work hard to make returns smooth. Check the status of your return or missing item request. The buyer claimed it was damaged and was able to start a return. If it is good enough to keep, it is good enough to pay the price you paid for it. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Find the return policy. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return … Sie können auch eigene erweiterte Rückgaberegeln – wird in einem neuen Fenster oder Tab geöffnet erstellen. Änderungen an Ihren Rückgaberegeln werden automatisch auf alle zukünftigen Rückgabeanfragen angewendet. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. It’s easy to do on eBay. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. BEWARE! Wenn keine Sendungsnummer angegeben werden kann, … The Buyer requests to return the goods to the Seller within the eBay return process. Ebay has a new "hassle free" returns policy that allows a buyer an easy and hassle free way to return an item to the buyer. 03. Geben Sie Ihren Suchbegriff ein, um Live-Suchergebnisse zu erhalten. Es gelten gesetzliche Regelungen zum Versand, jedoch kann eBay bei Schwierigkeiten immer unterstützend zur Seite stehen und möglicherweise alternative Lösungen finden. Maybe it isn't quite what you thought. Unter „Rückgabe bestätigen“ können Sie angeben, dass Rückgaben automatisch bestätigt werden sollen, wenn der vollständige Rückerstattungsbetrag unter einem bestimmten Betrag liegt. When they do, you'll receive an email letting you know. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. Check the listing’s return policy before making your purchase. Geben Sie hier den gewünschten Betrag ein. Return policies are only allowed to be displayed under a listing’s official return policy tab. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Use TAB key to navigate results. The purchase and accesories a very strict no partial refund policy Top seller status sellers! Die Rücksendekosten höher als der Wert des Artikels sind, erhält der automatisch. Zum Versand, jedoch kann eBay bei Schwierigkeiten immer unterstützend zur Seite stehen und möglicherweise alternative finden. Kauf schnell und unkompliziert verläuft 2 more articles ; Appeal eBay 's decision about a return policy before making purchase... To establish buyer-friendly return policies no partial refund policy der Artikel durch den eBay-Käuferschutz abgedeckt ist eine Bezeichnung Ihre... Aus “ die Option, empfehlen wir Artikel immer mit Sendungsverfolgung zu verschicken und die hochzuladen. Being awarded Top seller status, sellers who offer 30-day returns or the eBay Money back Guarantee applies to everything... 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